Return/ Exchange / Policy
PRICES
Prices are subject to change at any time without warning.
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(NO EXCHANGE OR RETURNS ON OUR PRODUCTS AND SERVICES (ALL SALES ARE FINAL)
No, refunds under any circumstances or exchanges on products or services rendered. Due to the nature of our products and services (COSMETICS/SKINCARE/APPAREL) and COVID-19. No returns will be allowed for sanitary reasons.
ALL E-BOOKS, MANUALS, CLASSES, TRAINING, DIGITALS, AND MANUALS, CONSULTATIONS, SALES ARE FINAL.
TVONG UNIVERSITY TVONG BEAUTY / TVONG SKINCARE RETURNS, REFUNDS, CANCELLATION, OR EXCHANGE POLICY:
ABSOLUTELY NO RETURN ON DIGITAL ITEMS.
We do not accept returns, exchanges, refunds, or cancellations. Due to the immediate access to digital files upon purchase, whether downloaded or not, we cannot facilitate refunds, returns, exchanges, or cancellations. By purchasing these files, you agree to these terms and conditions. Additionally, customers from the EU should be aware that they forfeit their right to cancel this purchase under the EU Consumer Protection Law. We regret that we cannot offer refunds or exchanges for your purchase.
However, if you require assistance with your purchase, download, or file, please don't hesitate to contact via email. We will make every effort to resolve any issues promptly.
ONLY EXCEPTION:
We will gladly exchange the item(s) if still available for the exact item or issue store credit if the issue was on our behalf.
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IN ADDITION POSTAL DELIVERIES
Tvong Skincare & More/Tvong Beauty Mall / Tvong University isn’t responsible for any loss, stolen, or damaged items. Tvong Skincare & More/Tvong Beauty Mall packages come with insurance. All claims should be made via USPS.